![]() ![]() Work with business partners to ensure customer service levels are maintained throughout the customer relationship, including delivery and after-sales service issuesĭrive flawless execution of corporate initiatives and store standards to ensure resources are used effectively in all operational processes, including staffing to potential, sales force productivity, payroll and merchandising standards within areas of responsibility. Identify gaps, resolve issues and make recommendations for improvements, wherever necessary Must be able to learn multiple concepts quickly, and multi task on a regular basisĪs a senior leader in the store, create a positive associate experience by working with associates and leaders across all areas of the storeĮnsure customer service expectations, both direct and indirect, are being met, including selling interactions, Customer Service Desk service standards, and after sales service. ![]() Strong technical skills included but not limited to Microsoft Access, Excel, Word, PowerPoint, and WMS systems Maintain associate records-attendance, and performanceįamiliarity with furniture distribution, retail store deliveries, consolidation operations, cross dock operations, in home furniture delivery, returns operations, and inventory control processesĪ strong belief in superior customer serviceĤ-year Bachelor's degree or 4 years of experience in lieu of degreeĮxposure to furniture distribution and/or big box distribution is a plusĪbility to adapt and change processes to keep pace with the evolving business requirements Manage associates on a daily basis building upon mutual respect and the premises of integrity, fairness, accountability, consistent feedback, assignments and concernsĭevelop strategic and tactical plans and execute successfully to insure department/facility excels pertaining to cost, service, safety, and inventory integrityįacilitate improvements to workflow through processing areas by evaluating current systems, interactions, review and adherence of SOP'sīeing a change agent when required through fostering partnerships with peersĬommunicate Status of inventory/transfer to internal customers ![]() Strong leadership, communication, customer service, inter-personal and financial planning skills Experience with DOT Regulations and Federal Motor Carrier Safety RegulationsĮxperience with "white-glove" home furniture deliveries a mustĮxperience with P&L management and performance metrics ![]()
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